Autoplay
Autocomplete
Previous Lesson
Complete and Continue
Freshdesk
Freshdesk Tutorial
Freshdesk Introduction
Sending Outbound Emails through Freshdesk (2:03)
Replying to Inbound Emails in Freshdesk (4:50)
Merging Freshdesk Tickets (4:42)
Why we close Freshdesk tickets when there is nothing actionable from our side
Incident Mangement
The Importance of Monitoring Freshdesk Tickets
"How to"
How to Use/Create a Canned Response in Freshdesk (4:52)
How to Add a Private Note
How to Configure your Signature to save time when replying
Be careful with the "name" of the new applicants when replying!
Teach online with
How to Use/Create a Canned Response in Freshdesk
Lesson content locked
If you're already enrolled,
you'll need to login
.
Enroll in Course to Unlock