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Freshdesk
Freshdesk Tutorial
Freshdesk Introduction
Sending Outbound Emails through Freshdesk (2:03)
Replying to Inbound Emails in Freshdesk (4:50)
Merging Freshdesk Tickets (4:42)
Why we close Freshdesk tickets when there is nothing actionable from our side
Incident Mangement
The Importance of Monitoring Freshdesk Tickets
"How to"
How to Use/Create a Canned Response in Freshdesk (4:52)
How to Add a Private Note
How to Configure your Signature to save time when replying
Be careful with the "name" of the new applicants when replying!
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How to Configure your Signature to save time when replying
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